A forum for technical support discussion related to Fogbugz.
FB 5.0.19. Using IE 7 I am unable to log on. No matter what password I use for my account, correct or incorrect, I am returned to the FB home page without being logged in. Using FireFox I have no problems.
I'm guessing this is some type of cookie / security issue with IE. I've tried adding the site (http://intranet/FogBugz) to the trusted sites list and the local intranet sites list, but no luck. I've tried adjusting the User Authentication setting for the local intranet zone, but none of those seemed to do it either.
http://intranet/fogbugz/diagnostics.asp will tell you what cookies are stored in your browser.
Are you using a proxy server?
I've seen this very problem before.
The user was clicking on a bookmark to get into FB. He would get to the login screen, put in the correct info, check the "remember me" box and go on his merry way. The next time he would use the bookmark, it would ask for him to log in again.
The problem was the bookmark.
The user had bookmarked the login screen:
so every time he clicked on it, it would invoke the pgLogin action which would send him to the login screen, regardless of his cookie status.
We changed the bookmark to not include the action. For example:
- http://example.com/fogbugz/default.php (FB on linux)
- http://example.com/fogbugz/default.asp (FB on windows)
- http://example.com/fogbugz/ (either)
The fine folks at Fog Creek could modify default.asp to check for the presence of the cookie and bypass the login screen if the cookie existed (and contained valid information).
Monday, December 4, 2006
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