A forum for technical support discussion related to Fogbugz.
There doesn't appear to be a way to move an email sent to the wrong case without modifying the database directly. This happens enough that it is a point of pain, and it would be nice as a feature in a future FogBugz release.
Our standard way of recording correspondence related to a project or task is to forward it to FogBugz with the appropriate case number in the subject (e.g., 'case 1029').
This comes in handy for submitting emails from clients who don't use FogBugz; it is also much easier for the client to send an email to us directly and then we forward it to FogBugz (asking a client to put "case nnn" in the title will result only in blank stares...from them).
Often, a fat-finger error or mis-remembering a case number (especially when working on multiple cases/projects at a time) results in the email being attached to the wrong project; fixing this boo-boo in turn is a royal pain in the caboose.
Friday, December 1, 2006
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