A forum for technical support discussion related to Fogbugz.
Some emails are sent fine, while some others are "stuck" in the mail queue. The error message I get within Fogbugz is:
2006-12-18 16:35:18: A message could not be sent from your mail queue. This is usually because of a false email in the To: header or because your SMTP server is not set up for relaying. You can permanently delete this message and remove it from the queue by clicking here. If you cannot send any mail, try running through the FogBugz diagnostics at (your FogBugz install)/diagnostics.php. Headers from the email: MIME-Version: 1.0
From: mydomain.com Info <firstname.lastname@example.org>
Subject: Re: (Case 4) testing email@example.com
Content-Type: text/plain; charset="UTF-8"
Date: Mon, 18 Dec 2006 16:35:11 -0500
[pear_error: message="Validation failed for: mydomain.com Info <firstname.lastname@example.org>" code=0 mode=return level=notice prefix="" info=""]
I looked into the MailQueue table to try and figure out what the problem might be, and I noticed that the emails that actually get sent have the "From:" field formed differently! From the sHeaders field:
From: "mydomain.com info" <email@example.com>
From: mydomain.com info <firstname.lastname@example.org>
I suspect this is what's causing the errors when the mail is sent to the SMTP server.
The bad form seems to be used when FogBugz sends the "Thank you for your message, here is your tracking ticket" email.
(I'm mailing this to email@example.com also... just thought people might want to know about it.)
We're still trying to figure out why this is happening. For some reason, the auto-reply function is not putting quotes around the name of the mailbox, so in Fred's case, the name (mydomain.com info) is getting interpreted as an incomplete email address and failing. Until we get the bug fixed, I recommend just making the full name of the mailbox be something that doesn't include .com.
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