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FogBugz as help desk tool

We (IT group) are interesting in using it to track requests from staff - problems, general requests, etc..  I've looked at possibly using Fogbugz for this before and it's _so_ _close_...

At this point, I have two questions:

does anyone reading this have any experience using FogBugz as a help desk tool?

is there a way to assign a client to each bug?
Ward Send private email
Thursday, March 3, 2005
You have a concept of projects in fogbugz, which you can then assign a "Client" or "Department" to. That allows you to then get some role based security behind all of your cases.
Matt Hawley Send private email
Monday, March 7, 2005

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