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Notification (email) sent when resolving SPAM


I'm using FogBugz On-demand and it's really nice!

I'm having some trouble with emails being sent to me when I'm closing spam cases.  FogBugz correctly identified an email as spam and correctly assigned it to the spam area (no email sent here).

When I go to clean up the spam area, either by:
 - marking the case as spam (although it's in the spam area)
 - Resolving the case as Resolved (SPAM)
it send me an email.  Here is the content from the email:

A case which you opened has been resolved ( Resolved (SPAM) ) in FogBugz. It is your responsibility to verify the resolution and close or reactivate the case.

From:        Atli Björgvin Oddsson
Case ID:      668
Title:        Editing and adding TimeSnapper products on OutYard.Com
Project:      Inbox
Area:        Spam
Priority:    3 - Must Fix
Release:      Undecided

any idea what might be going on?

Atli Björgvin Oddsson Send private email
Friday, December 7, 2007
It looks like you have two users with different email addresses set up in your FogBugz On Demand account, with one user is opening the case.  When you as the other user resolves the case, a notification is automatically sent to the opener of the case telling them of the resolution.  I think we also do this in cases of spam because the original opener may disagree that the case should be spammed.

However, if you resolve the case as the user that originally opened the case, you will not receive a notification, as FogBugz knows enough not to send you a notification in response to actions you took yourself.  So that might be the workaround for now.
Eric Nehrlich Send private email
Tuesday, December 11, 2007

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