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on demand - can i create a case by sending an email

Can I create a new case by just sending a new mail?
james
Saturday, December 8, 2007
 
 
FogBugz can be set up to poll a POP3 box, or:

"If you use FogBugz On Demand, hosted by Fog Creek Software, we've set up a single mailbox for you automatically on our own server. Incoming messages can be sent to cases@xxx.fogbugz.com, where xxx is your custom URL. You can also set up your own mailboxes."

http://www.fogcreek.com/FogBugz/docs/60/topics/customers/email/Settingupmailboxes.html
Krispy Send private email
Sunday, December 9, 2007
 
 
I'm curious about this too.  What happens when a client who is not one of the users we purchased a license for, sends an email to Fogbugz with a new question?  Does it create a new case, reply to the client with a link to the page for that case, and notify the Fogbugz admin/s (or whoever is set to be notified when new cases are created)?  I'm considering purchasing Fogbugz, but need it to be able to do this.  Thanks,

Byron
Byron Gibson Send private email
Monday, December 17, 2007
 
 
Byron Gibson Send private email
Monday, December 17, 2007
 
 

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