FogBugz Technical Support

A forum for technical support discussion related to Fogbugz.
The current FogBugz Knowledge Base can be found at http://help.fogcreek.com/fogbugz.

Posts by Fog Creek Employees are marked:

Documentation
Release Notes
Network Status

FogBugz On Demand very slow on Firefox

FogBugz On Demand is almost unusably slow on Firefox (2.0.11) on a PPC Mac. Refreshing my bug list takes 14 seconds, New Case takes 9. I suspect it's Firefox not caching something (maybe because of SSL?).

Safari 3 on the other hand is nice and snappy, but unfortunately broken for FB6.

Is there anything I can check (specific firefox settings, etc)? Is there other data that you need?
Michiel de Mare Send private email
Friday, December 14, 2007
 
 
Does FireBug work on a MAC?  If so that has Network Monitoring which will show the load-time of each object.

http://www.getfirebug.com/net.html
Krispy Send private email
Friday, December 14, 2007
 
 
If you type about:config in your Firefox location bar, and then type 'cache' in the 'filter' textbox that appears, you should see two important items listed among the results: 'browser.cache.memory.enable' and 'browser.cache.disk.enable'.

Do both of these items have a value of 'true'?
Ben Kamens Send private email
Friday, December 14, 2007
 
 
Yes, I've got Firebug (and YSlow too) installed. And Firefox is downloading 37 files, mostly tiny images, every single request, over SSL. The images don't have an expires header, which is probably the cause of the problem.
Michiel de Mare Send private email
Friday, December 14, 2007
 
 
Oops, they weren't. The bug overview page now renders in 9 seconds, but the new case page is unchanged at 9-10 seconds, and firefox is still much slower than safari.
Michiel de Mare Send private email
Friday, December 14, 2007
 
 
Hmmm...this still sounds unreasonably slow.  Have you tried disabling Firebug and seeing what happens to performance?

Also, if you go back to 'about:config' and filter on 'cache', there is another setting you can try changing...'browser.cache.disk_cache_ssl' can be set to true if you want to let Firefox cache SSL to disk as well as memory.  This is disabled by default in Firefox for security concerns, but it can be overridden in order to determine if caching really is the problem.
Ben Kamens Send private email
Friday, December 14, 2007
 
 
I've usually turned off Firebug for FB. And I already found the ssl cache setting, but the memory cache mattered most.

Still, with caching turned on, it's definitely better. Maybe not fast, but good enough. Hopefully it'll last - it is Friday after all...

Thanks for your input!
Michiel de Mare Send private email
Friday, December 14, 2007
 
 

This topic is archived. No further replies will be accepted.

Other recent topics Other recent topics
 
Powered by FogBugz Bug Tracking and Evidence-Based Scheduling.