FogBugz Technical Support

A forum for technical support discussion related to Fogbugz.
The current FogBugz Knowledge Base can be found at http://help.fogcreek.com/fogbugz.

Posts by Fog Creek Employees are marked:

Documentation
Release Notes
Network Status

"Handle emailed case like a BugzScout case?"

The archived topic

"Handle emailed case like a BugzScout case?"

Describes exactly what we want to do? Does FB6 have this functionality?
James Bayley Send private email
Thursday, December 20, 2007
 
 
James Bayley Send private email
Thursday, December 20, 2007
 
 
It sounds like you want the ability for FogBugz to look at the subject lines of incoming emails and add them to existing cases if their subject matches an existing case.  FogBugz 6 does not have this functionality. 

You might be able to generate the behavior with the API, though, as you could write some code that would search for cases with the given subject line, and edit that case if the search was successful, and create a new case if the search wasn't.
Eric Nehrlich Send private email
Thursday, December 20, 2007
 
 

This topic is archived. No further replies will be accepted.

Other recent topics Other recent topics
 
Powered by FogBugz Bug Tracking and Evidence-Based Scheduling.