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Resolved vs. Closed and Filters

Being a single developer shop, it seems a little redundant for me to resolve and then close a case simply because I'm the assignee in both of these steps.

First, is there a way to have the system resolve and close at the same time?

Second, I've considered allowing cases to remain open until I have a few that I can bulk-close them once a week.  Is there a way for me to have the Open/Close filters consider resolved as not open?

Regards,


Cameron Horton
Cameron Horton Send private email
Friday, March 11, 2005
 
 
We'll definitely consider the resolve and close functionality for a future version.

As far as the filters, just customize your filter so it only shows cases with a status of Active.
Michael H. Pryor Send private email
Friday, March 11, 2005
 
 
The resolve and close would be useful for me too.
Erick Sasse
Saturday, March 12, 2005
 
 
Another vote here.
Tony Edgecombe
Sunday, March 13, 2005
 
 
I have just ported our customisation for this to FB4 (it was pretty much the same in 3).  We  want this behaviour only in a project called "Support Tasks".

In CBug:
===
Function Resolve( ixPerson, sEvent, sPathToUploadedFile, bFormatEventAsEmail, bAutoCreated )
    ixPersonAssignedTo = ixPersonOpenedBy
    dtResolved = Now()
    If sProject = "Support Tasks" And ixStatus = 2 Then
        Resolve = Close( ixPerson, sEvent, bFormatEventAsEmail, bAutoCreated )
        Exit Function
    End If
===

In dlgBugEditing.asp, Sub AssignedToRow(), replace
---
cper.Load ixPersonOpenedBy
If cper.fDeleted Then
    Dim cp : Set cp = New CProject
    cp.Load ixProject
---
with
+++
cper.Load ixPersonOpenedBy
Dim cp : Set cp = New CProject
cp.Load ixProject
If cp.sProject = "Support Tasks" Then Response.Write "CLOSED or "
If cper.fDeleted Or cp.sProject = "Support Tasks" Then
+++

HTH
Denis Howe Send private email
Monday, March 14, 2005
 
 
You might also consider putting a trigger in SQL on the bug table to watch for the resolved status and flip the bit for closed.
John Fuex Send private email
Monday, March 14, 2005
 
 

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