A forum for technical support discussion related to Fogbugz.
Really trivial enhancement request. It's excellent how Fogbugz considers working days when monitoring escalation times. However why does it send an escalation report when it is not a working day?
My Monday morning inbox has three identical escalation reports. I had a look on the server but couldn't see it running as a a scheduled task - is there any easy way to tweak this?
I second that. I also seem to remember getting an escalation report with no cases on it. Handy if you want to take the day off :) Don't want to clear out all the cases so I can't reproduce it right now but I'll pay attention to it once we're beyond the backlog.
It sends out the empty escalation report on purpose to tell you nothing is due. This is because we believe it is better to consistently send the email every day, rather than have people worry whether the email was sent or not (if there were no cases due).
Not sending it on non-working days is a good suggestion, but it falls into the above category. While I agree that there are people that would rather not have it sent everyday, we have to weigh this against the problem of people wondering why the escalation report was never sent if the behavior was changed.
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