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Automatic CC handling and correspondent re-assignment

This is somewhat related to the automatic handling of the CC field in incoming cases (mentioned here: http://support.fogcreek.com/default.asp?fogbugz.4.863.2).

We have (silly) customers who are sending e-mails to an individual at our company and CCing to the address that feeds into FogBugz (call it fogbugz@support.com).  When I reply and (not thinking) leave the fogbugz@support.com address in the CC field, a duplicate of my reply is received by FogBugz and added to the case.  This is inconvenient, but the problem is that FogBugz then changes the correspondent on the case to fogbugz@support.com, because that's who the message came from. 

Granted, the correspondent will be fixed when the customer himself responds, but can there be some detection of this condition or removal of the CC when it is detected that the FogBugz mailbox address is in the CC field?
Adam Preble Send private email
Wednesday, March 23, 2005
 
 

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