FogBugz Technical Support

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Tech support process

Slightly off topic:

What steps do you take for your ongoing tech support?

Any good suggestions for a process?
Paul Morton Send private email
Thursday, March 24, 2005
We use FogBugz internally and have all our cases go into the Inbox project as a queue. They are assigned to the built in account which we call Customer Service.  Then anyone can pick one off and answer it...
Michael H. Pryor Send private email
Thursday, March 24, 2005

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