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Assignment rules

As a feature suggestion for FB 7, it would be pretty useful if you could have a set of assignment rules that are a bit more advanced.

For instance, if I could say that any new incoming cases that are sent from a specific email address or a specific domain are assigned to me. This would allow the same person to correspond to a particular user when the filter is set. Also, it could automatically notify the right person immediately of the new case. Often we have one person triaging the new inbox cases and assigning them to the appropriate people. But if a new message is sent from someone that requires a specific assignment, this could happen automatically.
Mason Send private email
Monday, February 9, 2009
This will be doable via plug-ins.
Rich Armstrong Send private email
Monday, February 9, 2009
Is there any way to make this happen in the current On-Demand FogBugz version?
Mason Send private email
Thursday, February 19, 2009
No there isn't.
Michael H. Pryor Send private email
Friday, February 20, 2009

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