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We have a couple cases that have a link to an old wiki via the "See Also" section. No where in these cases is there a link in the edited text (the normal section where you edit/enter your text), so I'm assuming the link was created through the wiki article (using the Case ### linking method). However, the wiki article appears to have been deleted (clicking the link says "This article does not exist"). Is there any way to actually remove the link from these cases to the non-existent wiki?
Tuesday, February 10, 2009
Our current version is 6.1.43 (DB 632, Build 353)
Here's the steps to reproduce:
- Wiki > Customize… > Create New Wiki
- Open the Wiki. Type some text. Add some links to cases in the Wiki article body. Save your changes.
- Now if you go to the cases that the Wiki has links too, you should see the article name show up under "See Also".
- Create another new Wiki: Wiki > Customize… > Create New Wiki
- Open your new wiki. Type some text and fancy stuff. Now create a link to a new article in your wiki.
- Open up another browser window. In it call up your "old Wiki". Edit that Wiki and copy the content to the clipboard.
- Open your New Article in your New Wiki and paste the content from the clipboard. Save the article in your New Wiki.
- Close your other browser window.
- Wiki > Customize > Delete your "old Wiki".
What we're trying to do is reorganize our Wiki structure. Things change and so does organization. I know it's already a request to allow renaming wikis and allow moving them around easier. We're running into these issues because it's very cumbersome to move wiki content around.
What happened is we had a bunch of project wikis in the main wiki drop-down list. When other departments started using FogBugz (because it rocks), that drop-down list became too large. We decided to revise how the wiki menu would be laid out by having each department create a main wiki (Development, Q/A, Support etc.). Then within each of those wikis we would have links to articles specific to each department (thing of the main wiki as the index or table of contents I guess).
One of our staff spent a good amount of time copying, cutting and pasting old wiki content into new articles under our new Development wiki. It was a very time consuming process and as a result we've got some stuff that's linking to the wrong wikis now (old ones that don't even exist anymore).
I hope I explained that properly. Let me know if you have any question.
Any movement on this one? Were you guys able to repro it?
Monday, March 2, 2009
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