A forum for technical support discussion related to Fogbugz.
We have been using Fogbugz 6.0 for about a year now to track incoming issues from our customer base. The way we have set things up is that we have
2 "Small Customer" projects to track pretty much anything that comes in from the two types of small customers we have and a project per Medium/Big customer that we have.
On the other side, we used Bugzilla/Jira to track the work done by the R&D group (We couldn't convince them last year to use Fogbugz). If a customer reported a bug, it would require an entry in Fogbugz cross-referenced in Bugzilla/Jira.
Now a year went by and I now have the option to switch the R&D group to Fogbugz. Now one concern I have is how to track customer cases vs R&D cases.
For example, says Large Customer A reports issue against Product Foobar, we agree to fix this in Foobar 2.0 so it is marked against (or moved to) that release and that project. Now how do I provide a report back to Customer A about this issue since the issue is now tagged against Foobar.
In Bugzilla/Jira, they have Clone feature but I don't see that in Fogbugz. Is the only way to create a new case and cross reference the other? Is there no way to keep them in sync? Makes reporting to customers much easier.
Wednesday, February 11, 2009
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