A forum for technical support discussion related to Fogbugz.
Is there a way to configure things so that an entire email reply is shown in the "A mail notification has been received from:" message from FogBugz?
For example, here is an email sent in by a customer to a case I own:
From: email@example.com [mailto:firstname.lastname@example.org]
Sent: Tuesday, February 24, 2009 12:17 PM
To: Jane Doe
Subject: FogBugz (Case 123456) Support - Question about forms
A case was edited in FogBugz.
From: Mary Richards <email@example.com>
Case ID: 123456
Title: Question about forms
Priority: 3 - Normal
A mail notification has been received from: Mary Richards <firstname.lastname@example.org>.
Email Subject: Re: (Case 123456) Question about forms
To answer your question, we are having a few problems getting the form data to populate.
The problem could be with our field input. We are not seeing data in the record on our site. The code we are ...
If you do not want to receive automatic notifications from FogBugz anymore, change your preferences in the Options screen. (https://fogbugz.whatever.com/default.asp?pg=pgPrefs)
It would be nice to be able to see Mary's entire email. Sometimes, depending on the priority, we might want to email the customer from a Blackberry and update the case with the thread at a later time. It also helps to see the entirety of the reply to determine how urgent it is that we log into FogBugz and respond to the customer.
I do know that if someone (i.e. a team member) edits a case directly, you see everything they write regardless of how long. I'm wondering if it's possible to see the same when customer replies are all received via email.
We have exactly the same problem. As a workaround, we manually edit a FogBugz file after each upgrade to show more of the email.
Modify the CBug.asp file in C:\Program Files\FogBugz\Website so that the call to GetTextSummary() in the InternalEmailNotification() routine has its last argument as 10000 (as opposed to the default 200).
I'd love to hear if there is a better way?
Thursday, February 26, 2009
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