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Scout Notification

We are unable to get notifications to work when submitting via Scout despite having a different user specified as the ScoutUserName than the user who ultimately gets assigned the case in FogBugz.  FogBugz Version 4.0.31 (DB 469)

We have an HTML form where customers can submit trouble tickets.  In the web-form:

ScoutUserName = "Unnassigned"
ScoutProject = "Inbox"
ScoutArea = "Unnassigned"

In FogBugz proper the user "Jim" is the Primary Contact for the "Inbox" project.

A case gets submitted, and Fogbugz automatically assigns it to "Jim", but leaves it in the Inbox Project and Unnassigned Area as expected.

Why doesn't Jim get an email when he is assigned the case?
Craig Send private email
Thursday, February 26, 2009
Craig Send private email
Friday, March 6, 2009
Sorry, this got trapped by our filters.  Maybe you can post again so it doesn't drop off without a fair hearing?
Rich Armstrong Send private email
Wednesday, March 25, 2009

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