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Mail not imported - recurrent problem

We're often finding that FogBugz stops importing mail for some of our mailboxes.

Once we've logged in as the site administrator, and click the link on the error message, emails are once again imported, which feels like a kludge.

Why does this keep on happening? What do you recommend we look for?
Justine Lera Send private email
Thursday, May 14, 2009
 
 
What is the error message you are seeing?
Michael H. Pryor Send private email
Thursday, May 14, 2009
 
 
The error message is as follows:

The Fog Creek Maintenance Service has reported an error. - Hide Notification


05/14/2009 05:11:45 PM CEST: A message is stuck in mailbox xxx@yyy.com on server mail.yyy.com. Use Outlook Express to clear this message so FogBugz can continue. Click here to have FogBugz begin importing your mail from this mailbox again.

... we click on the link, mail is once again imported.  But this "stuck mail" does not happen for all mailboxes (we have about 20 which are picked up by FogBugz), which makes me think that it's not a global problem.
Justine Lera Send private email
Friday, May 15, 2009
 
 
Further info - the mail check interval for all the mailboxes is 97 seconds.
Justine Lera Send private email
Friday, May 15, 2009
 
 
What OS are you using.  The PHP PEAR mail libraries are somewhat problematic.  We don't use them in the next version of FogBugz, so you might just want to sit tight.
Rich Armstrong Send private email
Friday, May 15, 2009
 
 

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