FogBugz Technical Support

A forum for technical support discussion related to Fogbugz.
The current FogBugz Knowledge Base can be found at http://help.fogcreek.com/fogbugz.

Posts by Fog Creek Employees are marked:

Documentation
Release Notes
Network Status

LDAP username change does not populate into FogBugz

Hello,

Running Version 6.1.9 (way behind). 

Employee just got married and her username has changed.  Her username has been successfully updated in the active directory server and she has successfully used her new username to log in to her work pc.  We've discussed this issue with the SysAdmin and he has confirmed that her username has been updated and that the new username is the default (not the alias).  When I look at the users list in FogBugz, it still shows her old username and, unsurprisingly, she can't log in with the new username.  Please help.  Is this fixed in a newer version?  I can't find anyone else in the forum that has had this problem (or the 1 guy who had this problem fixed it by deleting his record from the db--not really interested in poking around in there). 

Spencer
Spencer Send private email
Tuesday, May 19, 2009
 
 
Have her log out of FogBugz and then log back in and everything will be sync'd up.
Michael H. Pryor Send private email
Tuesday, May 19, 2009
 
 
Unfortunately, the user could not log in using their old or new username.  So I don't know how she could log out. 

As a short-term workaround, I was able to add the new username.  However, this is not ideal as all old cases will resolve back to her old username.  I'd rather have her continue to use the original account (after updating the username).  But I'm afraid that there may be complications since her new username is now being used by a new FogBugz account.  Any suggestions?  I don't know how to undo what I've done even if I want to.
Spencer Send private email
Tuesday, May 19, 2009
 
 
She should login with her LDAP uid, not necessarily her username.  For example, my LDAP Name is something like "Michael Pryor" but my ldap UID is mp.

If you don't know what it is, you can go into the Person table in your DB and look for her sLDAPUid column.  It's in there (but if you are there, you might as well change her sFullName to her married name).

Don't use another different account.  It will screw up all your filters and everything (FogBugz treats both of those cases as two separate people).
Michael H. Pryor Send private email
Tuesday, May 19, 2009
 
 

This topic is archived. No further replies will be accepted.

Other recent topics Other recent topics
 
Powered by FogBugz Bug Tracking and Evidence-Based Scheduling.